Jobs

We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately 27,500 properties in our community. As a crucial member of our organisation, you will be responsible for general administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.

• Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
• Manage administrative tasks related to repairs, including documentation, data entry, and record-keeping.  
• Provide exceptional customer service to residents, addressing inquiries, and concerns with professionalism and efficiency.
• Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
• Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.

Requirements for the role

• Previous experience in administration or a similar role.
• Strong organisational skills with the ability to manage a high volume of tasks.
• Excellent communication skills, both written and verbal.
• Customer service-oriented mindset.
• Ability to work collaboratively with internal and external stakeholders.
• The ability to record accurate details and use our IT systems is essential

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional development and growth.

If you are a proactive individual with a keen eye for detail and a passion for delivering excellent customer service, we invite you to apply. Join our team and play a crucial role in enhancing the living experience for our community members.

Hours

37 hours per week - our opening hours of the are 8.00am to 6.30pm Monday to Friday

For an informal discussion, please contact Rachel Marsh on rachel_marsh@sandwell.gov.uk

To apply please click the Apply Now link below.